ANALYSIS OF HUMAN FACTORS IN AIRCRAFT MAINTENANCE FROM A LANGUAGE PERSPECTIVE

Abstract

This paper deals with diverse human factors that affect the work of aircraft mechanics. The focus is centred on the role of knowledge of the language and its effects on safety in aircraft maintenance. The research of literature on human factors in maintenance proved that communication, and thus language, constitute an important part of them. Various models of human factors are presented, and their essence is compared in relation to communication and language. Communication can be done without words, but language is inseparable from communication, every time we use language we communicate. The communication present in aircraft maintenance is necessary for smooth and effective operation and language is used for communicating daily.