THE COMPARISON OF THE AMADEUS AND GALILEO DISTRIBUTION SYSTEMS FOR SELLING THE AIR TICKETS IN THE AIR TRAFFIC AGENCIES

Abstract

The contribution evaluates and compares the global distribution systems Amadeus and Galileo. It provides profound knowledge of actors and their mutual relations in the travel industry, flight ticket reservation as a phenomenon that has soared in the last several years. Travelers not only know how to efficiently reach far destinations in a relatively short time but they even use this system in high volumes. The contribution pointed out significant difference that exist between the two systems. It explains basic terms in the area of flight ticket reservations, introduces history and needs leading to creation of global distribution systems. A separate chapter focuses on evaluation of significant differences between the two systems. We verified certain opinions using a questionnaire. We conducted a survey, respondents were agents of reservation departments of Slovak and Czech travel agencies. Figures illustrate relevant processes related to making a reservation.