APPLICATION OF THE THEORY OF MASS SERVICE AT THE OPTIMISATION OF THE PASSENGER AND BAGGAGE HANDLING SYSTEM

Abstract

The Diploma thesis deals with the issue of queuing theory, which nowadays interferes to a wide spectrum of areas in the society and in life. In the airline company, it is important to know the optimal deployment of resources not only in the sphere of deployment of human resources but also in the sphere of costs. Nowadays when the companies are trying to minimize costs and maximize profits it is important to identify how many workers to deploy and when to avoid unnecessary and costly downtimes.