CONFLICTS AT THE WORKPLACE AND THE POSSIBILITIES OF THEIR ELIMINATION. PROJECT FOR E-LEARNING.

Abstract

This thesis deals with conflict in the workplace. The goal was to bring the possibility of eliminating conflict managers, emerging in the workplace. The theoretical part deals with the conflict, the cause of conflict, consequences and resource conflicts. The second half of the thesis contains the rules for the efficient resolution of conflicts and possible ways of resolving conflicts. The issue of conflict, which is devoted to the theoretical part is then transferred to its practical shape in the form of an e-learning course, which is created in the Moodle system. The aim of the course is to facilitate knowledge of all participants to the conflicts and their possible solutions not only in the work environment.The course includes not only the theoretical basis of the work, but also images, videos and examples of conflict situations that are helpful in the study of this issue. The methods used in this work are the analysis of literature in the aforementioned areas, familiarity with the method of course design in Moodle system and work with text and video.