BAGGAGE CLAIM PROCEDURES IN AVIATION BY AUTOMATIC SYSTEM WORLD TRACER

Abstract

The final thesis deals with the use of automatic World Tracer system , which is used to find lost baggage and is the essential part of service at department Lost and Found . This service is used by passengers traveling by air every day at every airport in the world , addresses the different types of claims and manages the various complaint procedure . Complaint procedures involve late, damaged or pilfered baggage . The aim of my thesis is to analyze complaint procedures, World Tracer system and develop options for improving this service at the airport in Košice. The main chapters of this diploma thesis are the analysis of the current situation in the air transport and complaint procedures in aviation , not only at the airport in Košice, but also worldwide . On the basis of data processing, research for and acquired experience in the provision of services. The final section describes the proposed optimization process , developed learning aids and targets for further improvement of service Lost and Found at the airport in Košice.