QUALITY OF HOTEL SERVICES

Ivana Šofranková, Ľuboš Socha, Vladimír Socha

Abstract


Article deals with the quality of services provided at the selected hotel facilities in Košice. Object of research has become a Boutique Hotel Bristol 4*, located in Kosice, Slovakia on the street Eagle 3. Using the questionnaire investigation found client satisfaction with the services provided by this hotel and identifying areas for improvement in the design of services.

Keywords


Hotel services; satisfaction; quality; clients; hotels facilities

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