SAFETY MANAGEMENT MANUAL (SMM), ITS MEANING AND IMPLEMENTATION OF THE PROVISION OF AIR TRAFFIC SERVICES

Abstract

This paper analyze ICAO document named Safety Management Manual (SMM) as the basic concept of safety solution, describing models and processes to ensure the safety of aviation. Attention is paid to the influenc of human factor in the processes of managing and its analyzing. Discuss about the effects that directly or indirectly affect the performance of air traffic controllers in working process and proposes suitable ergonomical design of the working place, that significantly affects the performance of air traffic controllers in the management process.