THE QUALITY OF RESTAURANT SERVICES

Katarina Šoltisová, Vladimír Socha, Luboš Socha

Abstract


This article is the meaning of quality assessment Restaurants and consequently efficient design of improving its services. Importance and evaluation methods are based on the requirements of the visitors device. Areas for improvement were designed based on customer satisfaction survey, which delt with with the offer, services and environment.

Keywords


Quality; restaurant services; customer satisfaction

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  • ISSN 1339-9853 (online), ISSN 1335-9479 (print)